Whoozat now?

There is a crazy lady that lives in my building who likes to tell me that everything is going to be Ok. I wonder, does she do this for my benefit, or her own? Often she tells me she went to the school and sorted it out. Now, this woman is blonde, about my height, and of the same shaped face(round). Sometimes I think that she seems someone else when she looks at me, possibly a daughter or neice, and that she has done something for them in the past, and relives it when she sees me. I find her to be fascinating.